Subject: Tech Support Candidate - Runu Rai
From: Runu Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 10:32:27 -0500

| | Tech Support Test

Name | Runu Rai
E-mail | [email-masked]
Phone Number | (91) 8004045837
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vasundhra enclave
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy innotech | Associate | 29 nov2020 | 17190
Previous Employer 1 | Raygain technology | Network engineer | 12 july 2019 | 12000
Previous Employer 2 | Prasar bharati | Apprentice trainee | 29 Nov 2018 | 3542

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a user , I will figure out where is the issue raise.
And why this is happening.?
I will open a new tab and try to open some other website if it happen only with same sites. Then
Try to open  ndtv in other browser.
This problem happen in secure website.
So check https:// check s.
Check proxy setting. Etc

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings-bluethooth on off

What according to you makes you a good candidate for customer service or technical support job?

I am quick learner. Quickly learn the things.

Flaxible to adopt the work environment.

Eager to learn the new technology and understand the concept and related queries.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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