Subject: Tech Support Candidate - Saif Khan
From: Saif Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 10:10:25 -0500

| | Tech Support Test

Name | Saif Khan
E-mail | [email-masked]
Phone Number | (011) 9953742206
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi(tukmirpur)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rlabs enterprise services ltd | Senior Asset engineer | 15 Apr 2019 | 22000
Previous Employer 1 | Vayam info solution PVT ltd | Asset engineer | 31 may 2018 | 14500
Previous Employer 2 | Vayam info solution PVT ltd | Technical support engineer | 31 may 2016 | 8000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- check the Internet connection, make sure your computer is connected to Internet.
Step 2 - open new page and try to check for other website. If they are opening then
Step 3- clear cookies and cache in the browser settings then check.. If problem still exist.
Step 4 - clear browser history from the browser settings.. And then check..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- turn on the Bluetooth of your phone in the settings.And also make sure that the Bluetooth speaker is on
Step 2 - It will reflect Bluetooth speaker name in your phone. If not reflect then click on search devices. Then it will reflect.
Step 3- click on the speaker name and it will ask for pairing. Click on pair device..
Step 4- your Bluetooth speaker will be connected.

What according to you makes you a good candidate for customer service or technical support job? | Good communication and my solution oriented approach
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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