Subject: Tech Support Candidate - Vikas Dhyani
From: Vikas Dhyani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 09:42:41 -0500

| | Tech Support Test

Name | Vikas Dhyani
E-mail | [email-masked]
Phone Number | (91) 8558828834
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
VoIP
Mobility support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vivo Mobile India Pvt, Ltd, | Executive technical support | | 24000
Previous Employer 1 | Samsung India Electronics | Quality support engiineer | 11/03/2020 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all will reload page.
2. Close tab and check internet connection,
3.Make sure to connect pc to internet .
4.Clear all Browse history including cookies.
5.Connect to website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Power on BT speaker by pressing power button.
2.Switch on BT on handset and click on scan
3.Long press BT option on speaker and it will start searching mobile device.
4.Wait for searching device ,after that start pairing both devices.
5.Pair devices and connect.

What according to you makes you a good candidate for customer service or technical support job? | I have 5 plus years of experience in customer service-after sales. Previously I have worked in quality support,technical support and operation support roles.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |