Subject: Tech Support Candidate - Monisha Gupta
From: Monisha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 09:36:40 -0500

| | Tech Support Test

Name | Monisha Gupta
E-mail | [email-masked]
Phone Number | (962) 1698943
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sarita vihar delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Crm, Erp

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi systems micro clinic | Technical engineer | | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try with another browser in case it same will refresh the browser history.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth on mobile, scan the Bluetooth status, open the Bluetooth speaker once that Bluetooth speaker name will found will pair the device.
What according to you makes you a good candidate for customer service or technical support job? | My problem solving skills and priorities of tasks for example in case user is too much aggressive then will finish their work first.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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