Subject: Tech Support Candidate - Devesh Devesh
From: Devesh Devesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 09:36:15 -0500

| | Tech Support Test

Name | Devesh Devesh
E-mail | [email-masked]
Phone Number | (91) 7750084096
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | Project Engineer | | 25000
Previous Employer 1 | Array | SE | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check the internet connection
2.check the LAN connection,may be not fitted well or broken
3.check the proxy setting & port no
4.open the same url in other browsers in order to check
5.check whether the url is blocked or not within company organization/Intranet
Etc...

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open the bluetooth connectivity of mobile
2.open the Bluetooth connection of speaker
3.search for open available speaker connections
4.click on the available speaker which you want to connect
5.check the sound volume
Etc..

What according to you makes you a good candidate for customer service or technical support job? | As I'm a good listener, quick issue resolver, proactive learner, hard worker, responsible personality which makes me good fit for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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