Subject: FW: Tech Support Candidate - Priya Saxena
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Dec 2020 14:29:49 +0000

First round

From: Priya Saxena <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 December 2020 at 9:39 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Priya Saxena

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Priya Saxena
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8871363955
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Bhopal
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     smsindiahub     Technical Support Executive     30 Sep 2020     12500
Previous Employer 2     Aptech Ltd      System Administrator    20 Jan 2020     9755
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First, I will open a new tab and check if any other website like google.com or any other website working or not.
2 If no website will be open, then I will restart my device.
3. After rebooting, I will check whether the same problem is still there.
4. I will make sure the Internet Connection works.
5. I will check whether website down just for me or for everybody.
6. If website down for everybody, then it might be problem with the website itself and I will wait and will try to access later.
6. And if website down only for me then I will test the another website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to settings.
2. Tab the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available device will appear.
5. Connect with the speaker.
What according to you makes you a good candidate for customer service or technical support job? My skill set is a perfect match for the job requirements. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts.
On a scale of 1 - 5 please rate your fluency in spoken English  4