Subject: FW: Tech Support Candidate - Deepak Chauhan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Dec 2020 14:29:06 +0000

First round

From: Deepak Chauhan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 December 2020 at 9:43 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Deepak Chauhan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Deepak Chauhan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9871950743
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon, Haryana
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
As a Dell Service Technician I confident in my Hardware skills for Dell Laptop and Desktop
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Vihaan Infotech Field Service Engineer          15000
Previous Employer 1     Smart Infosystems       Field Service Engineer  5 June 2020     12000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I'll check the type of error it is, If it is related to my Browser's privacy settings or is there a hardware issue regarding that and then I'll troubleshoot accordingly
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all You have on power on the bluetooth speaker and also open the bluetooth on mobile phone then in the 'Available Media Devices' options you have to search for the speaker's bluetooth and have to pair with it after the pairing is completed you can connect with it and run anything on the speakers with the help of mobile phone
What according to you makes you a good candidate for customer service or technical support job? As a Field Service Engineer I face different customers and End Users on daily basis with their different sort of problems so I have enough experience and knowledge to handle the Customers and End Users very efficiently and also I have a good knowledge of Dell Hardware and Software so I can use my technical skills to support and resolve the queries of the Customers and End Users
On a scale of 1 - 5 please rate your fluency in spoken English  3