Subject: FW: Tech Support Candidate - Mohammad Hashim
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Dec 2020 14:22:16 +0000

First round

From: Mohammad Hashim <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 20 December 2020 at 8:21 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohammad Hashim

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohammad Hashim
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (79834) 60248
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Saket
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        FSP Pvt. Ltd.   L2 Support Engineer     Currently working       24000
Previous Employer 1     Quess Corp(MFX) L2 Support      June 2020       19000
Previous Employer 2     HCL Services Ltd.       Associate Engineer      June 2019       13000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- Making sure that an internet connection is working properly.

2- Try to restart the browser (after clearing cached and history data).

3- Try to restart the computer.
4- Checking if the website is down for all or not.
5- Checking by the error code showing on the browser screen.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- Turn on the Bluetooth speaker.
2- Turn on mobile Bluetooth.
3- Refresh for new connections in mobile Bluetooth
4- Click on pair where speaker name listed.
What according to you makes you a good candidate for customer service or technical support job? My skill set is a perfect match for the job requirements. In particular, my technical skills and experience make me an ideal candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English  4