Subject: FW: Tech Support Candidate - Lata Verma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Dec 2020 14:20:43 +0000

First round

From: Lata Verma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 20 December 2020 at 11:08 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Lata Verma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Lata Verma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9718543031
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Trilok puri
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahindra   Associate technical support     30th of dec’20  28000
Previous Employer 1     Concentrix      Technical support       11th of sep’20  21000
Previous Employer 2     ienergizer      Customer support executive      July’19 13000
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Error code needs to be specified because troubleshooting can only be done according to specific error. I’ll also ask customer to try another browser and clear cache, cookies of that browser on which the error is occurring. If the issue still persists, I’ll ask customer to switch networks that would definitely help.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on Bluetooth speaker >> switch on mobile Bluetooth >> check for discoverable devices >> pair up Bluetooth speaker with mobile >> now you’re connected.
What according to you makes you a good candidate for customer service or technical support job? I’m quick learner and good listener which as per me are the two essential things we need in customer service because customers want us to be heard and they want someone whom they can truly trust. I’ve worked with different organisations with different profiles and not even a single time I failed to do my best.
On a scale of 1 - 5 please rate your fluency in spoken English  3