Subject: Tech Support Candidate - TRIBHUVAN NATH TIWARI
From: TRIBHUVAN NATH TIWARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 09:12:08 -0500

Tech Support
Test

Name

TRIBHUVAN
NATH TIWARI

E-mail

[email-masked]

Phone Number

(93507) 10581

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

PRAYOSHA FOOD SERVICE

RM

33000

Previous
Employer 1

Reliance Jio

AM

28/11/2019

25000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

CHECK MY
INTERNET CONNECTION, THEN TRY TO PING THE DNS IP

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

SWITCH ON
THE BLUETOOTH OF BOTH DEVICE ,THEN START SEARCHING BLUETOOTH , AFTER THAT FIND
THE NAME OF SPEAKER , THEN START PAIRING , AND PUT THE PAIRING KEY

What
according to you makes you a good candidate for customer service or technical
support job?

GOOD LISTENER ,  FLUENT SPEAKER

On a
scale of 1 - 5 please rate your fluency in spoken English

5