Subject: Re: Tech Support Candidate - Kunal Kaushik
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 21 Dec 2020 07:01:23 -0700 (MST)

His Accent is good. 
Currently working with HCL 
Have to serve 1 month notice 
Current Salary is 18k 
But he is expecting 5lpa. As he will not get any cabs or shift allowances, So we can add other benefits in his letter apart from in hand salary. those benefits should be uncertain. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Dec, 2020, at 18:57, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Kunal Kaushik < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 20 December 2020 at 8:24 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kunal Kaushik 

	

	
	
			Tech Support Test 
		
	Name 	Kunal Kaushik 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9716614451 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Delhi (Vishvavidhyalay) 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
VoIP 
Printer installation, Software installation 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hcl technologies 	Analyst 	NA 	18000 
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1 - I will check my internet connection. 
Step 2 I will try to open the same website in some other browser. if still not working then I will reset the browser and try again. 
Step 3 - I will check the ping result from CMD for the same website. 
Step 4 - I will check the same website in some other device to check the website page is accessible in other device or not. 
Step 5 - after all the above mentioned steps, I will contact and check the site with the concerned back end team. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1 - Turn on Bluetooth on the mobile phone and turn on the Bluetooth speaker. 
Step 2 - Search for the Bluetooth speaker's name on the mobile phone. 
Step 3 - Click on connect and start pairing process of Bluetooth speaker and mobile phone. 
Step 4 - After pairing process Bluetooth speaker is connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good patience and understanding skills. 
I can understand various english accent. 
Very good at L1 troubleshooting skills. 
I have 16 months of technical support experience. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5