Subject: FW: Tech Support Candidate - Neeraj Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Dec 2020 12:12:16 +0000

Do first round for EPOS

From: Neeraj Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 21 December 2020 at 1:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Neeraj Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Neeraj Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9884069855
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sector 16B
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Matrimony.com Ltd       Sr RM   23 May 2020     33000
Previous Employer 1     Sutherland Global       Sr Consultant   27 Mar 2017     NA
Previous Employer 2     Hotcourses UK   Sr Rep  NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The first thing that I would like to check is whether there is proper connectivity to the network.

If I am running on Wi-Fi, I will check if it's working or not. If am using my mobile Wi-Fi, I will ensure that my Hotspot is on and my data is on in my mobile.

If everything is alright and still there is no connection, I will open Run and check for Ipconfig.

Basis the Media state result, will troubleshoot accordingly.

In most cases, the problem is solved by resetting the modem if all the physical connections are perfect.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First thing is to turn on Bluetooth on the mobile phone.

Next is to check for available devices under the results shown under scan devices of Bluetooth setting.

The speaker's brand name or technical name would appear if Bluetooth speaker is also on and working properly.

Next step is to choose the speaker and pair the device. It should ideally pair up without requesting for a password.

What according to you makes you a good candidate for customer service or technical support job? I have worked for Dell on Call as a technical support executive though in my education am a Commerce graduate. My years of system usage in different companies and exposure to liaising with office network and admin teams, I have learned the basics and more from them to a good extent. I was successful in providing excellent revenue to my clients at the same time ensure First call resolution was provided to my end users whenever they called for any type of technical support. Customer service is in my roots. I have been able to handle customer service profiles for complaints escalated to the extent of MD's office as well.
On a scale of 1 - 5 please rate your fluency in spoken English  5