Subject: FW: Tech Support Candidate - Simmi Kumari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Dec 2020 12:02:08 +0000

Keep aside for English

From: Simmi Kumari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 21 December 2020 at 3:56 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Simmi Kumari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Simmi Kumari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7595842380
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sector 168
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Provided customer support for some banking Mobile application
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na
Previous Employer 1     Manipal business solutions      Operations Executive    5th Nov 2019    16000
Previous Employer 2     Cloudatix       Crm manager     27th June 2020  20,650
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1Firstly we will check if there is proper internet connection.
2.We  can also refresh the page .
3.We can also try opening the website on other browsers like firefox to ensure there is no browser issue .
4.We can also close the current tab and then try to open the website in a new tab.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.firstly we have to go in settings option available in our mobile.
2.Then click on bluetooth / connected devices option given there.
3.There we can see the devices connected .
4.We have to select the bluetooth speaker we want to connect.
What according to you makes you a good candidate for customer service or technical support job? I take the ownership of customer issues and  try to provide a good support to customers by providing solutions to them as early as possible by communicating with other team members / authorities possible.And if I am unable to provide them solution within the given time limit I am always in touch with them to make them realise their issue is under process.
On a scale of 1 - 5 please rate your fluency in spoken English  4