Subject: Tech Support Candidate - Karimulla Shaik
From: Karimulla Shaik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 07:00:01 -0500

| | Tech Support Test

Name | Karimulla Shaik
E-mail | [email-masked]
Phone Number | (91) 9710912152
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dxc | Technical support Engineer | 31-12-2020 | 24000
Previous Employer 1 | Concentrix technologies | Technical support Engineer | 31-12_2018 | 36000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshoot with below steps:

1. Check internet connection,bandhwidth and speed. If everything fine try accessing other sites in same browser.
2. Again if everything seems to be ok then check the website and contact administrator

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. switch On device
2. Turn on the bluetooth from your phone.
3. Click on the device name to pair the device
4 click on accept to pair the key values successfully
5.play songs to confirm whether audio is connected perfectly

What according to you makes you a good candidate for customer service or technical support job? | Customer obsession. I will resolve the issues by understandibg the customer situation and urgency
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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