Subject: Tech Support Candidate - Himanshu Negi Himanshu
From: Himanshu Negi Himanshu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 06:48:02 -0500

| | Tech Support Test

Name | Himanshu Negi Himanshu
E-mail | [email-masked]
Phone Number | (91) 7503390756
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur vihar phase 3 delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Senior Analyst | 2 months | 27000
Previous Employer 1 | Iqor | Senior Agent | 24 feb 2018 | 17000
Previous Employer 2 | Concentrix | Advisor | 22 feb 2017 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first thing we can do is that if website is not opening , we can try to reset the browser
Second would be we can check the website with another browser.

We can check the host file configuration as well.

We can also ensure that we have not block the website.

Sometimes changes in the TLS setting from the browser for a particular website  that also works.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 turn on your phone bluetooth option along with bluetooth speaker
2 mobile phone will auto discover the speaker if we will do scan for a new device option.

3 we can connect with the with the speaker name display on the mobile screen after scanning.

4 we are all set to go

What according to you makes you a good candidate for customer service or technical support job?

The most important thing which is required in a tech support job is that we need to put ourself in a customer shoes.

We need to understand that customer problem is very own our's problem. We don't need to rush instead we should listen to the customer query properly. So that we can eliminate the cause by proper probing and can come to a result

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |