Subject: Tech Support Candidate - Sonam Shinde
From: Sonam Shinde <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 06:11:50 -0500

| | Tech Support Test

Name | Sonam Shinde
E-mail | [email-masked]
Phone Number | (75586) 24530
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bestdealfinance.pvt.ltd | Service desk | 30 august2020 | 13200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first thing to try is clearing the cache and resetting the browser. Go into Control Panel > Internet options > Advanced > Reset Settings/Clear Cache. You will lose your bookmarks and cookies, but it may fix it.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the mobile setting and then go to the bluetooth option and then on it .scan for search speaker device after searching click on it then it will be connected
What according to you makes you a good candidate for customer service or technical support job? | I have good technical skill like windows admin networking also and vital skill of windows server admin
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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