Subject: Tech Support Candidate - Ratnakar Jha
From: Ratnakar Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 05:26:55 -0500

| | Tech Support Test

Name | Ratnakar Jha
E-mail | [email-masked]
Phone Number | (144533) 7087329706
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio
Noc support and hp support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | L2 officer | 20 nov 2020 |
Previous Employer 1 | Nsight | L1 technical support | 18 Dec 2019 |
Previous Employer 2 | Sadyogi | .net developer | 6 month |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check the internet connection then check power is on or not and cable connection check and please restart your wifi connection and restart the pc and also check website is legal or not... If everything is ok then please check with local isp as well..
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On blutooth first then connect with you device name...
What according to you makes you a good candidate for customer service or technical support job? | Yes I am great 100% ...and having experience in same filed....
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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