Subject: Tech Support Candidate - Manoj Shinde
From: Manoj Shinde <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 03:07:16 -0500

| | Tech Support Test

Name | Manoj Shinde
E-mail | [email-masked]
Phone Number | (91) 8655640497
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vervali Systems Pvt Ltd | Customer Success Manager | 30/12/2020 | 70000
Previous Employer 1 | Trutech Webs Pvt Ltd | Customer Success Manager | 30/12/2015 | 45000
Previous Employer 2 | Sai Shraddha Medical | Customer Service Associate | 10/07/2009 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Kindly Make sure your router and internet is working.Please open any browser. Type www.google.com. if there error like No internet connection then contact your internet service provider. If the problem still persists then open www.ndtv.com website in other browser. Please clear cache and trash in the browser. Open browser. Go to history. There click on clear website history. Select advanced option. In that option select all time option and put tick on each options. Then click on clear data. Restart the browser and type www.ndtv.com on the address bar.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Make sure your mobile phone has network and internet connectivity or Wi-Fi connection. Kindly check blue tooth speakers are connected to the power supply. Open settings option in the mobile phone. Click on Bluetooth option. Activate Bluetooth. Make sure your mobile has phone visibility.Click on search. Check whether Bluetooth device name appears on the list. Click on device name . It will ask for pairing, so click on OK. Now both devices are paired and easy to use
What according to you makes you a good candidate for customer service or technical support job? | Active listener and tech savvy. Quick learner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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