Subject: Tech Support Candidate - Rakesh .
From: Rakesh . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 02:32:00 -0500

| | Tech Support Test

Name | Rakesh .
E-mail | [email-masked]
Phone Number | (+91) 9675932607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Remote support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | coforgetech | desktop Support engineer | | 20600
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

STEP1-CHECK INTERNET CONNECTION
2-CHECK URL
3-CLEAR BROWSER CACHE OR
4-RESET BROWSER SETTING IN DEFAULT AND CHECK AGAIN

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-BOTH DEVICE BLUETOOTH TURN ON
2-SEARCH THE BLUTOOTH DEVICE FROM MOBILE
3-CONNECT

What according to you makes you a good candidate for customer service or technical support job?

listing the  customer problem properly after that give him/her proper instruction through chat/email or call and resolve the problem asap.If customer is non technocal than i will take a remote through like anydesk teamviwer etc. and resolve the problem .
always preset office at positive mind set ,Build the relationship with our team and client.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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