Subject: Tech Support Candidate - Sagar Puri
From: Sagar Puri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 01:11:58 -0500

| | Tech Support Test

Name | Sagar Puri
E-mail | [email-masked]
Phone Number | (+91) 9760671596
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Customer Service Rep | | 30700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There could be many reasons.
So these are the steps that i would follow,
1.First of all check your Internet connection. Whether or not it is working.
2.If its broadband check LAN Cable if its connected properly.
3.If WiFi then check if you are connected to proper Network.
4.Check that Internet access is not Limited.
5.Try clearing history, cache files and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

If Both have in-built Bluetooth, it’s very easy to pair it.

1.Just Switch ON the bluetooth mode in your phone & speaker.
2.Pair it and you are connected.
3.Everything you will play in your phone, you will hear through speaker.

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I want to use my technical knowledge to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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