Subject: Tech Support Candidate - Vidya Bhooshan
From: Vidya Bhooshan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 00:44:41 -0500

| | Tech Support Test

Name | Vidya Bhooshan
E-mail | [email-masked]
Phone Number | (+91) 9718307094
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | quintics management consultancies noida | Desktop Support Engineer L1 | Current | 24000
Previous Employer 1 | emeis technologies | Desktop Support Engineer | 10 July 2020 | 22000
Previous Employer 2 | Spack Automotives | Desktop Support Engineer | 30 Aug 2017 | 13000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check internet connection. if internet connection ok  after that Check proxy.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all open Speaker Bluetooth and check your phone speaker Bluetooth name.
if you have received Bluetooth signal then click on pair option and finally click on connect options.

What according to you makes you a good candidate for customer service or technical support job? | Good behavior and patient.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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