Subject: Tech Support Candidate - Irfan Ahmad
From: Irfan Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 00:37:20 -0500

| | Tech Support Test

Name | Irfan Ahmad
E-mail | [email-masked]
Phone Number | (91) 8765290180
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | UP Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rahman Group | Desktop Support Engineer | Till now | 17000/months
Previous Employer 1 | Sadaf Enterprises Ltd | IT Support Engineer | 2016 | 14000/months
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Internet connection is not working in your computer.

2 www.ndtv.com) may be blocked by firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the BT in your Phone and your speaker.
What according to you makes you a good candidate for customer service or technical support job? | good knowledge of technology and troubleshooting
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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