Subject: Tech Support Candidate - GOPAL HATWAL
From: GOPAL HATWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 00:33:34 -0500

| | Tech Support Test

Name | GOPAL HATWAL
E-mail | [email-masked]
Phone Number | (91) 9811270504
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | UTTAM NAGAR WEST
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SOURCE FUSE | TECNICAL SUPPORT | 11TH NOV2020 | 37000
Previous Employer 1 | TECNICS | SOFTWARE ENGINEER | 10TH JUNE 2020 | 25000
Previous Employer 2 | TRAVEL BOUTIQUE | CUSTOMER SUPPORT | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet data speed. After that i will refresher the browser for the connectivity.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will go to Bluetooth of my mobile phone then I will search the Bluetooth device name in my mobile phone.After that I i will select the Bluetooth device which i want to connect with my mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | For customer service candidate should interact with customer politely and give the relevant reply to the issue with in the service level agreement to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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