Subject: Tech Support Candidate - Venkata Praneeth
From: Venkata Praneeth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 23:57:59 -0500

| | Tech Support Test

Name | Venkata Praneeth
E-mail | [email-masked]
Phone Number | (91) 9692019697
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | No
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Imsi | Support engineer | October 30 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check whether the internet is connected.
Disconnect and reconnect back to internet connection.
Restart the system to see if that works.
Just check if this is only website we have a problem or everything.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth on both devices
Pair the bluetooth to the mobile using a button or switch in the speaker

What according to you makes you a good candidate for customer service or technical support job?

International/domestic voice support
Troubleshooting issues
Be Polite
Basic networking problems solving

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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