Subject: Tech Support Candidate - Kaushal Sharma
From: Kaushal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 23:30:37 -0500

Tech Support
Test

Name

Kaushal
Sharma

E-mail

[email-masked]

Phone Number

(110077) 9818583948

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dwarka sector 8

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Indraprastha international school

System administrator

Tuesday

28,000

Previous Employer 1

Sai automation

Technical
support Engineer

December 2017

17000

Previous
Employer 2

Educomp solutions p.v.t limited

Resources coordinator

Feb
2017

10,000

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I am currently check my  error  which
error is show, and try to resolve . second . I can check other web other
website  like gmail if gmail is working so I can know the internet is working
and ndtv website is temporarily down .

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step 1. I
want to start Bluetooth speaker on Bluetooth mode .

2. Secondary I want to open my phone Bluetooth .

3. Then I can find speaker Bluetooth name .

4. After that is show so I can select the bluetooth and I do pairing with my
speaker connect to phone .after the pairing is complete so I can use the speaker
.

What according to you makes you a good candidate
for customer service or technical support job?

First I
can attend everyone technical calls and listen the customer problem and try to
resolve the problem with in time and with give quality service . This steps make
A Good Technical  support job

On a scale of 1 - 5 please rate your
fluency in spoken English

3