Subject: Tech Support Candidate - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 16:04:16 -0500

| | Tech Support Test

Name | Ankit Sharma
E-mail | [email-masked]
Phone Number | (+91) 7651864936
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support executive | 30 jan | 25000
Previous Employer 1 | Sahara india pariwar | Customer support executive | 25 sep 2019 | 19000
Previous Employer 2 | Cloud 18 infotech Pvt Ltd. | Technical support executive | 30 oct 2018 | 22000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connection whether us it connected properly or not then I will clear browsing history, cookies and then I will try to open that same website on private page.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth of speaker then turn on the bluetooth on phone and make a pair to connect speaker to the phone.
What according to you makes you a good candidate for customer service or technical support job? | Candidate should be able to handle frustrated and angry customer and candidate should be energitic and confident.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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