Subject: Tech Support Candidate - Antima Kaushal Antima
From: Antima Kaushal Antima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 15:07:40 -0500

| | Tech Support Test

Name | Antima Kaushal Antima
E-mail | [email-masked]
Phone Number | (226009) 7800480867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow but can relocate when selected
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Vpn, AD, connectivity issues

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Desktop engg L2 | Working | Around 17
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firstly, we will check the error msg or error type, according to error msg on the screen, we will go for further troubleshooting steps bcz there are different types of error we can get while accessing any link, might be there is 401 error so easily we can analyze it that user is not authorized for this particular link but user is already having access for this link so we can go for the below Troubleshooting ..
2.Like if there is any issue with internet connectivity, then we will check the internet connectivity and pac and proxy settings..
3.We will check if the URL is valid or not (if error msg is 404),we can ping that URL on cmd to check the existance of URL by the IP address
4. We can reset / restart the browser and then try again.
4.we can check it on other browser also just to check if firewall is blocking it on any particular browser(Chrome or IE) but on the different browser it is working fine.
4.We can fix this error by reviewing the URL of the page that is causing the error; it’s possible that the link clicked is one that is for authorized users only (for example, users who have logins with a valid user ID and password).
5. We can check if the URL is Accesible on open internet or this is intranet sites and will work on vpn only so we can check post connecting to vpn
5. We can ask user a mirror id of the user in which system it is working fine so we can compare the policies and acess assigned to both the users in the same team or process.
6. Also we can check once by using the same link from that mirror id user system in which this URL is working fine bcz might be there is any issue with the URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | For connecting the Bluetooth to our mobile phone we just have to power on the Bluetooth speaker and enable our phone's Bluetooth, Bluetooth name will show up on the phone screen, we just have to pair it up with our phone and it will get connected.

What according to you makes you a good candidate for customer service or technical support job?

I think, my efforts for problem solving as i always try to do my best for resolving any of the issues. And for resolving customers issues if ever i face any challange and need to take the help of google, my colleagues, my leads, i go for it and don't hesitate for this bcz i think customer's issue must be resolved and they should be satisfied with our efforts done on this.
The second thing is my confident about my work and client interactions.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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