Subject: Tech Support Candidate - Prosenjit Ghosh
From: Prosenjit Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 14:34:30 -0500

| | Tech Support Test

Name | Prosenjit Ghosh
E-mail | [email-masked]
Phone Number | (90383) 75166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stellar Information Technology Pvt Ltd | | 2nd Nov | 32000
Previous Employer 1 | Rad365 Soltion Pvt Ltd | | 10th May | 20000
Previous Employer 2 | SKB Softwares | | 4thJuly | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Try different browsers like IE, Mozilla, Safari, and check if the error persists.
- this issue may cause due to thespywares.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | - Open Bluetooth from the mobile phone search for the speaker if u find the speaker connect it. Once connected you can play music.

What according to you makes you a good candidate for customer service or technical support job?

- Good Listener
- Should have patience
- Skills and Knowledge orientations.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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