Subject: Tech Support Candidate - Kartik Mehla
From: Kartik Mehla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 10:42:30 -0500

| | Tech Support Test

Name | Kartik Mehla
E-mail | [email-masked]
Phone Number | (99923) 33421
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Charkhi Dadri (Ready to relocate)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITBD | System Administrator | | 23,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the internet connection first if it's working fine then i will check if the problem is with this website or any another website also.
It depends upon the type of error that i am getting.
Might be a possibility that the website server is down or the website may be blocked by the administrator.
It totally depends upon the error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth speaker.
2. Turn on the Bluetooth on mobile.
3. Search for the speaker name in Bluetooth search.
4. Select the speaker name.
5. In front of speaker name if connected is written in then it's ready to play.

What according to you makes you a good candidate for customer service or technical support job? | I am working as System Administrator from past 1.6 years in which we provide services to customers and resolved there issue related to PC, Devices and Server. By keeping all these things in my mind i thought that i would be a good candidate for Customer Service or Technical Support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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