Subject: Tech Support Candidate - Laxmendra Pratap
From: Laxmendra Pratap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 09:29:10 -0500

| | Tech Support Test

Name | Laxmendra Pratap
E-mail | [email-masked]
Phone Number | (91) 9818235425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi nagar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS | Technical Customer support L2 | Working | 25
Previous Employer 1 | Impact | Technical Customer support | Feb, 2019 | 16
Previous Employer 2 | Mi fi network | Help desk engineer | Sep, 2017 | 12

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I need to check weather internet is connect properly or not by checking wifi network or a Lan network.
After that I will ping google.com for checking internet.
Then if it is not working then I will switch to another browser.Again if problem is not resolved than I will check the browser setting and proxy setting of system.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, I need to open the Bluetooth of speaker and then I will open mobile device Bluetooth and pair them to connect.
What according to you makes you a good candidate for customer service or technical support job? | Instant Resolution of the Problem
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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