Subject: Tech Support Candidate - rishabh tiwari
From: rishabh tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 09:14:00 -0500

| | Tech Support Test

Name | rishabh tiwari
E-mail | [email-masked]
Phone Number | (+91) 8954570266
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | jhansi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | metrotel works | RF Engineer | april 2020 | 20300
Previous Employer 1 | TNS NOIDA | rf engineer | oct 2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*Open a new tab and check to see if you can load another website likr google.com.
*If you can open another site, skip down to the problem only happens with certain website.
*If you can't open another site then -check internet connectivity.
*Launch another browser. like internet explorer and try to open the site you were having problems with.
*If the site works in another browser, see the problem only happens in firefox.
*If the site doesn't work in another browser. check out the problem haooens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Swipe down from the top of the screen of mobile.

2-Touch and hold Bluetooth.
3-Tap pair new device. If you don't find pair new device, check in available devices or refresh.
4-Tap the name of the bluetooth device you want to pair with your device.
5-Follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Hard-working achiever.
Dedicated to on-time delivery.
Enthusiastic team player.
Ability to communicate & coordinate well in a team for smooth operations.
Knowledge of job role.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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