Subject: Tech Support Candidate - Karan Singh
From: Karan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 09:09:54 -0500

| | Tech Support Test

Name | Karan Singh
E-mail | [email-masked]
Phone Number | (+91) 9717886702
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WelcomHotel Bay Island | IT Incharge | 05.12.2020 | 37795
Previous Employer 1 | Team Computers pvt ltd. | Senior Tech support Engineer | 03.09.2018 | 28473
Previous Employer 2 | HCL Infosystem Ltd. | Customer Support Engineer | 30.06.2017 | 20400

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check my internet connection.

if it is working then i will restart my system because many problems can get resolved by simply restarting the device.

if it is still not opening then we will check whether  website is down or it is just occurring in my system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Speaker End -
1. Switch on the Speaker by pressing the relevant button .
Mobile End-
1. Open settings
2. Bluetooth & Device Connection
3. Switch On the Bluetooth and make it discoverable.
4. Search for a new device.
5. Pair the device as per the speakers Bluetooth Name.
6. Connect the device and it is ready to use.

What according to you makes you a good candidate for customer service or technical support job? | Patience and behavior towards customer in uncompromising and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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