Subject: Tech Support Candidate - Aamir Rashid
From: Aamir Rashid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 08:36:15 -0500

| | Tech Support Test

Name | Aamir Rashid
E-mail | [email-masked]
Phone Number | (91) 7006739397
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Srinagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GK COmmunication | Asst IT manager | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will check the error message
2. Work accordingly
3.For instance 404 error this signify the error in web address that is mistyped url

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth on your mobile device and turn on the bluetooth as well.
2.On mobile device scan for bluetooth devices.
3. Tap on the bluetooth speaker as it will display on the mobile device under buletooth devices.
4.Pair it with speaker.
5.Enjoy!

What according to you makes you a good candidate for customer service or technical support job? | My experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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