Subject: Tech Support Candidate - Vikash Mishra
From: Vikash Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 07:19:43 -0500

| | Tech Support Test

Name | Vikash Mishra
E-mail | [email-masked]
Phone Number | (0) 7007941701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amar Ujala Limited | IT Executives | NA | 19500
Previous Employer 1 | Dainik bhaskar | Center SPOC | 15 Fab 2019 | 17500
Previous Employer 2 | Alpine Infosoft | IT Engg | 14 aug 2017 | 18500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will go with the error code, than I will check the connection after if this ok than I will check the website many times it will be website issues if this ok  than I will clear the cookies. After this if the issue is same than I will check the security and certificates. If the issue is same than I will check the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the Bluetooth speaker than also on the mobile Bluetooth than search the Bluetooth speaker device and when found the device than paid. Now it's connected
What according to you makes you a good candidate for customer service or technical support job? | Resolution on time.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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