Subject: Tech Support Candidate - Ayush Garg
From: Ayush Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 06:17:10 -0500

| | Tech Support Test

Name | Ayush Garg
E-mail | [email-masked]
Phone Number | (201301) 8445421865
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | Customer service Executive | 07/11/2020 | 15000
Previous Employer 1 | Prologic Web Solutions | Customer care executive | NA | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

You can your internet connection is working or not, if it is working, then follow the below steps ---
You can clear the cache and cookies in your browser and try to navigate to the website with the potential network server error again. Sometimes, cookies and a full cache are the issues. Clearing them–or allowing a website to access cookies–can clear up website load errors.
Open a new tab and check to see if you can load another website like google.com or mozilla.org.

If you can open another site, skip down the problem only happens with certain websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer, and try to open the site you were having problems with.

If the site works in another browser, see the problem only happens with firefox.

If the site doesn't work in another browser, check out the problem happened with all web browsers.

If you see any of these error messages, it might just be a problem with Firefox's cache:

The connection was interrupted

The connection was reset

The connection has timed out

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn ON your Bluetooth speaker and mobile phone Bluetooth.
2.Try to search your Bluetooth speaker name in your mobile phone.
3.Then click on your speaker Bluetooth name and click on pair in your mobile device.
4.Connection is successful, Enjoy the music.

What according to you makes you a good candidate for customer service or technical support job?

The ability to think logically.
A good memory of how software and operating systems work.
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
The ability to work well in a team.
Problem solving skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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