Subject: Tech Support Candidate - Puneet Rathi
From: Puneet Rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 05:45:13 -0500

| | Tech Support Test

Name | Puneet Rathi
E-mail | [email-masked]
Phone Number | (91) 8285780166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
technical support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TechMahindra | Sr. Technical support Exexutive | 7/02/2020 | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If that error occour first we will see which browser we are using to open the site and also check for the website because it generally happens with the secure website( like https:// ) then we have to go to history tab and delete the cached and cokkies from there and then we can open the site again or we can close the browser then open the site again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first we have to make sure that both the device is powered on then go the bluetooth option of phone and open and also check the bluetooth option for the device and make it open , once both the bluetooth are on we will search for the bluetooth name of the device from the phone and then click on the name of the device to pair it and once paired then its get connected
What according to you makes you a good candidate for customer service or technical support job? | According to me , a candidate must be good with the communication skill because the way we speak matters a lot , a confident voice make a person to belive and listen to you and once the customer listen to you then we can understand the customer problem and make him to do the trouble shoot effort so that problem can be resolved.So one should be confident and good with tge communication skill
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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