Subject: Tech Support Candidate - Shivam Garg Shivam
From: Shivam Garg Shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 05:07:47 -0500

| | Tech Support Test

Name | Shivam Garg Shivam
E-mail | [email-masked]
Phone Number | (+91) 8384856640
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Remote Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Advenith Technology | Web Developer | Currently Working and able to join immediately | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I would like to check my internet connection.

Second then I check can I able to open any other website other than NDTV or not.

Third one is if the the issue is of Internet connection then firstly I would like to restart my computer then I try again to reach the website.

Last one if the issue is same as again then I would concern with the relevant people regarding my problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- First of all go to my mobile settings.
2- Tap on Bluetooth option and turn it On.
3- The turn On Bluetooth speaker.
3- Then checked available devices appeared on the your Mobile Screen.
4- Select your Bluetooth speaker and that's it, you're Connected.

What according to you makes you a good candidate for customer service or technical support job?

The good candidate for this role is the one who has a desired ability for the role like -
1- Openness: Willing to try new way of resolving Issues.
2- Stability: The one who reacts positive in all negative or stressful conditions.
3- Willing to work for the benefit of work.
4- Tendency to behave good and consistently honest, and in ethical manner.
5- Ideal candidate tends to be passionate about their work and get enjoyment out of it.
6- Capability to strive for perfection at all costs.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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