Subject: Tech Support Candidate - Keshar singh Keshar
From: Keshar singh Keshar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 04:47:48 -0500

| | Tech Support Test

Name | Keshar singh Keshar
E-mail | [email-masked]
Phone Number | (110062) 9560709352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Khanpur New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Hi now I am working in team computer now my client side is Teva pharma india Pvt.ltd my job responsibility their daily server and ISP Network monitoring and work in file server ad server print server and work in IDM and created RSA VPN token and expert in outlook and knowledge of exchange and office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computer | Technical support engineers | Still working |
Previous Employer 1 | Team lease | System engineer | 13 June 2019 |
Previous Employer 2 | Net soft | Desktop support engineer | 5march 2018 |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check Internet connection if Internet working then I check in local machine LAN is working or not if LAN is working then I check browser history and delete all cookies file
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First ho to mobile setting then go to Bluetooth icon and then I check signal of speekar Bluetooth is showing or not if showi then select it and pair them, if not showing click searching my device
What according to you makes you a good candidate for customer service or technical support job? | First of all my behaviour and 2 MD think how to mange my side and how to mange my all user end customer side.  Total I have 4.7 years experience now I have a good knowledge as a technical support engineer my ability is decide I am good in my skill
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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