Subject: Tech Support Candidate - Aman Kumar
From: Aman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 03:00:21 -0500

| | Tech Support Test

Name | Aman Kumar
E-mail | [email-masked]
Phone Number | (+91) 9540183603
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MAGNA INFOTECH | ONSITESUPPORT ENGINEER | | 18500
Previous Employer 1 | AFORESERVE LTD | ONSITESUPPORT ENGINEER | May 2019 | 14000
Previous Employer 2 | ORBIT TECHSOL INDIA PVT. LTD | DESKTOP SUPPORT ENGINEER | SEPT 2017 | 12000

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First  check internet connection if internet working fine check other sites if all sites working fine only ndtv site not working its company site issue if all sites not working first reset browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first on bluetooth  search speaker  select speaker name and connect speaker.

What according to you makes you a good candidate for customer service or technical support job?

good knowledge in desktop hardware and software
windows

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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