Subject: Tech Support Candidate - Rajnish Pathak
From: Rajnish Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 02:17:18 -0500

Tech Support
Test

Name

Rajnish
Pathak

E-mail

[email-masked]

Phone Number

(+91) 7838203133

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New ashoknagar New
delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
Networking - basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Edfora put. Tech limited.

Resolution specialist

Na

34000

Previous Employer 1

HCL technologies

Senior Analyst

6th
December

20000

Previous Employer 2

NA

NA

Na

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1.First of all I will check
that internet is connected or not in order to resolve the issue.

2. Check all the Lan cable if it is firmly connected or not.

3.Then try to search other results, if it works then we move on next steps to
check whether firewall is blocking the site then we will disable it and try
again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. We will trun on the Bluetooth device.

2. Then start the search from phone Bluetooth then pair it once we get the
Bluetooth device name on phone and accept connection to run the
Bluetooth.

What according to you makes you a good candidate
for customer service or technical support job?

I am very
analytical person who looks all detail and gather all data from customer and
then exploring the root cause  for final conclusion.

On a scale of 1 - 5
please rate your fluency in spoken English

5