Subject: Tech Support Candidate - ARVIND KUMAR
From: ARVIND KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 02:16:17 -0500

| | Tech Support Test

Name | ARVIND KUMAR
E-mail | [email-masked]
Phone Number | (01262) 9991170933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland Ltd | Desktop Support Engineer | 20-12-2020 | 20000
Previous Employer 1 | Hi Tech Sevices Pvt Ltd. | Desktop Support Engineer | 31-07-2019 | 18700
Previous Employer 2 | Future Focus Infotech Pvt. Ltd | Desktop Support Engineer | 31-03-2016 | 17500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all check am i connected with internet.
2. If i connected with internet then browser version.
3.If both are working then check URL.of website which i want to surf.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | power on the speaker and similar Bluetooth on in phone and searching new nearby devices. then pairing with Bluetooth speaker and finally connected.
What according to you makes you a good candidate for customer service or technical support job? | Customer Satisfication.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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