Subject: Tech Support Candidate - J Srinu Vas Srinuvas
From: J Srinu Vas Srinuvas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 00:51:43 -0500

| | Tech Support Test

Name | J Srinu Vas Srinuvas
E-mail | [email-masked]
Phone Number | (201014) 9555872189
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indirapuram,Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RBH India | Technical Executive | Working | Training
Previous Employer 1 | Fortune Marketing Pvt Ltd | Technical Support Engineer | 30-06-2020 | 20400
Previous Employer 2 | Realtime India Pvt Ltd | Customer support & service | 04-2016 | 12,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Power up pc first,login and then check internet
Connection at right side bottom in toolbar - internet status that is Lan / Wi-Fi . If connection status okay, then open internet browser any one (internet explore,crome, Mozilla,etc.) available in same PC .

If incase LAN/Wi-Fi signal showing Cross or No internet available,then you need to check Lan cable properly connected in PC as well as internet router / modem in ON condition.
After checking all above mentioned process , Internet connection not showing, then check  Ping IP address pinging if not check Lan drivers / Wi-Fi drivers installed properly in same PC, some other issues may be there like lan cable, socket, slow internet connectivity may also an issue.  If all above mentioned conditions are okay, internet access available, then open any browser in that search engines type website - www.ndtv.com and click enter. Your respective site will open if your web site / URL properly typed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power up bluetooth speaker, after that open bluetooth settings in your mobile turn on Bluetooth and scan / search for your Bluetooth speaker by model name OR by any code no.
The searching model available then click on it to pair same bluetooth speaker . If you properly selected then speaker will be connected by giving you some tone or message like - your connected as according to different models of bluetooth speakers.

What according to you makes you a good candidate for customer service or technical support job? | My technical skills ,and experience which makes me cool while taking with any type of customer - whether  there rude or harsh behaviour .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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