Subject: Tech Support Candidate - Krishna Mishra
From: Krishna Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 00:15:11 -0500

Tech Support
Test

Name

Krishna
Mishra

E-mail

[email-masked]

Phone Number

(+91) 9871940112

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

uttam nagar west

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Microland Ltd

Denior System
Engineer

Oct 2019

24000

Previous Employer 2

MI Web Pro Technologies Pvt
Ltd

Desktop Support Engineer

Jun 2016

11500

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I check Internet is working or not. If
internet works fine I check same website open into other systems or not. If same
website open onto other systems I check Host file for more
information.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First turn ON the Bluetooth speaker, then open
Bluetooth into the mobile and search for new device,

when speaker name shows pair it and connect it with speaker.

What
according to you makes you a good candidate for customer service or technical
support job?

because I know how to resolve issues of a
customer in a polite manner.

On a scale of 1 - 5 please rate your
fluency in spoken English

3