Subject: Tech Support Candidate - Nagin Chander PL नगीन
From: Nagin Chander PL नगीन <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 23:26:45 -0500

| | Tech Support Test

Name | Nagin Chander PL नगीन
E-mail | [email-masked]
Phone Number | (0) 8219045979
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SantNagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | INTALLIS INC | Sr Tech support | | 35000
Previous Employer 1 | Support Mart | TECH SUPPORT ASSOCIATE | | 34000
Previous Employer 2 | Aaka infotech | Tech support executive | | 30000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check if I am able to open any other website or not.

2. If YES then I will look for error code or Number that appears on screen while opening www.ndtv.com and troubleshoot the problem.

Also I will ping www.ndtv.com and see if i receive any response if not then website might be down for a moment.

3 if NO then I will do Network and Firewall related Troubleshooting to get connected to Internet first.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Make sure Bluetooth is Turned on both device's.
Step 2. On Mobile go to connectivity section and Tap on Bluetooth and search for supported Bluetooth devices with in the range.
Step 3. Select the Bluetooth device and let the devices communicate with each other for pairing process.
If pairing code is required then type the pairing code and once paired then enjoy audio and music from speaker.

What according to you makes you a good candidate for customer service or technical support job?

I am very passionate about technology, and I always update myself with latest information and innovation about new technologies around the globe.

I am Masters in computer applications with 5 plus years of experience in Technical Support.

Due to my deep interest in technology I never get bored with my job and enjoys working with other team members.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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