Subject: Tech Support Candidate - Kaushal Mishra
From: Kaushal Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 23:14:45 -0500

| | Tech Support Test

Name | Kaushal Mishra
E-mail | [email-masked]
Phone Number | (011) 8920499198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhajan Pura Delhi 110094
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unisys | Senior Technical Support Engineer | Till | 20000
Previous Employer 1 | CTDI | Technical Support Engineer Backend | 29th September 2020 | 16000
Previous Employer 2 | TVSE | Senior Technical Support Engineer | 30th July 2019 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Please tell me about error
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth in mobile, and select bluetooth mode in speakers to connect, then search bluetooth device in mobile and select speaker name then pair and speaker is connected with our mobile
What according to you makes you a good candidate for customer service or technical support job? | issue resolved with the customer satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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