Subject: Tech Support Candidate - Navnit Kumar
From: Navnit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 22:45:40 -0500

| | Tech Support Test

Name | Navnit Kumar
E-mail | [email-masked]
Phone Number | (91) 8287041611
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TLC | Sr software solution engi | Working | 35000
Previous Employer 1 | Logic tree software Pvt ltd | Tech support associates | Dec 2017 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First I have to clean cookies and cashes of the browser.
2) Clean history of the browser.
3) If still have issue then we take permission
from customer and reset the browser.
4) Restart the computer.
5) Check the internet connection.
6) Flash dns

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) First turn on Bluetooth speaker and phone
2) Search Bluetooth speaker from the phone
3) Pair both device
4) once paired then connect Bluetooth
5) play song

What according to you makes you a good candidate for customer service or technical support job? | As a technical person my 1st priority is fix customer issue on his or her first call.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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