Subject: Tech Support Candidate - Nitin Singh
From: Nitin Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 22:32:39 -0500

Tech Support
Test

Name

Nitin
Singh

E-mail

[email-masked]

Phone Number

(7409) 988996

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pearson India

Technical Support Engineer

10 December 2019

22,000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, let's figure out where the problem is

With a little detective work, we can narrow down the cause of the problem.

1. Open a new tab and check to see if you can load another website like
www.facebook.com

--If you can open another site, skip down to The problem only happens with
certain websites.

--If you can't open another site, continue on to the next step.

2. Launch another browser, like Internet Explorer, and try to open the site you
were having problems with.

--If the site works in another browser, see The problem only happens in
crome

--If the site doesn't work in another browser, check out The problem happens in
all web browsers.

Other solutions,

--A website reports that crome is outdated, incompatible or not supported.

--A plugin has crashed.

--Malicious website errors.

--Offline mode

The connection was interrupted

The connection was reset

The connection has timed out

--Try clearing Firefox's cookies and cache

3. The website loads but doesn't work properly

If the website doesn't look right or doesn't work the way it's supposed to,
follow some steps:

--Fix problems that cause images to not show

--Fix common audio and video issues

--Websites show a spinning wheel and never finish loading

--Fix login issues on websites that require a username and password.

Follow these steps and troubleshoot the issue.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. On Bluetooth in your mobile phone,

2. On Bluetooth of your speaker,

3. Search on Bluetooth in mobile phone, see the connection and click on
it.

What according to you makes you a good candidate
for customer service or technical support job?

There are
a lot of factor to be considered for someone to be a great candidate of a
customer service job.

But I will mention only few things below:

First, I think is experience,

Second, would be education.

On a scale of 1 - 5 please rate your
fluency in spoken English

4