Subject: Tech Support Candidate - Somnath Edke
From: Somnath Edke <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 19:24:50 -0500

| | Tech Support Test

Name | Somnath Edke
E-mail | [email-masked]
Phone Number | (+91) 7248930560
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Data center operation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Credit suisse | Data center engineer | 24 Nov 20 | 20 K
Previous Employer 1 | Wockhardt | IT support engineer | 27 jan 2018 | 12 K
Previous Employer 2 | Accord computer | Service engineer | 28 march 17 | 7 K

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the Internet connectivity
Change the browser
Clear cashe and cookies for browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on Bluetooth of system as well as speakers.
Fo to the mobile phone settings in Bluetooth and paire the device.

What according to you makes you a good candidate for customer service or technical support job?

Start conversation with customerby saying hi , hello , how are and how can I help you etc.
Listening customer query clear and answer according to that politely.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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