Subject: Tech Support Candidate - Muskan Rai
From: Muskan Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 15:23:56 -0500

| | Tech Support Test

Name | Muskan Rai
E-mail | [email-masked]
Phone Number | (+91) 8178479894
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 70
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive Infotech Pvt Ltd | Remote Support | 15th Jan | 16,000
Previous Employer 1 | Nityo Infoteh Services Pvt Ltd | Service Desk | 18th Aug 2019 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1> Try to reset Browser settings, deleting cache & cookies.
2> Try to open website on another browser.
3> Try to check Internet Settings and IP Address.
4> Try to reset network and delete temp, prefetch files of system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open a Mobile Phone Setting, and then click on Bluetooth and Devices tab and then click on the name of Bluetooth  Speaker, So we connect to them.
Note: Bluetooth Speaker must be On Condition, So connect the another Device

What according to you makes you a good candidate for customer service or technical support job? | Good candidate for customer service or Technical support job has communication skill, confidence, dedication towards the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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