Subject: Tech Support Candidate - Sachin Pandey
From: Sachin Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 14:25:41 -0500

| | Tech Support Test

Name | Sachin Pandey
E-mail | [email-masked]
Phone Number | (+91) 7323024661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mother dairy
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | rtds | System administrator | | 22
Previous Employer 1 | Netsoft | System engineer | March | 150
Previous Employer 2 | Jetking | System engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly We will check the internet connectivity,
Then we can open this link other browsers,
If there is also getting error, so we can check that page is allowed or not on firewall side!

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly on your Bluetooth device,
2. Then open Bluetooth in mobile,
3. There's showing Bluetooth device so we can check it.

What according to you makes you a good candidate for customer service or technical support job? | Firstly We can understand client exactly problem and try to resolve it, As soon as possible!
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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